Microsoft said it was investigating an outage Thursday that left people unable to access Outlook email and other products, with thousands of users reporting issues accessing email and other services.
At a Glance
- Microsoft is investigating an outage affecting Outlook and other services, with reports of issues accessing email and other products.
- The outage is affecting users in multiple regions, with Downdetector showing an increase in reports just before 1 p.m. ET.
- Microsoft has not provided a cause for the outage, but is offering updates in its admin center, which is also down.
Microsoft Investigating Widespread Outage
Microsoft said it was investigating an outage Thursday that left people unable to access Outlook email and other products. In a message posted at 12:54 p.m. ET on the official Microsoft 365 Status account on X, the company said it was 'investigating reports of users experiencing issues accessing Exchange Online mailboxes through multiple connection methods in the Americas.'
The company has not provided a cause for the outage, but is offering updates in its admin center, which is also down. Microsoft has a history of experiencing outages, with another widespread outage occurring in September.
Impact of the Outage
The outage is affecting users in multiple regions, with Downdetector showing an increase in reports just before 1 p.m. ET. Thousands of users reported problems with its Outlook, Copilot, Teams and Sharepoint services, and some even reported problems accessing Microsoft Word and Excel.
The outage is causing disruptions for businesses and individuals who rely on Microsoft's services. The company's systems are experiencing an 'elevated load' and it is 'redistributing connection traffic' across its infrastructure.
Microsoft's Response to the Outage
Microsoft is offering updates in its admin center, which is also down. The company is 'aggressively pursuing all pathways to reduce impact' and is working to resolve the issue as quickly as possible.
In its X posts, Microsoft said its systems were experiencing an 'elevated load' and that it was 'redistributing connection traffic' across its infrastructure. The company has not provided a timeline for when the outage will be resolved.
What to Watch Next
This is a developing story, and we will provide updates as more information becomes available. Microsoft has a history of experiencing outages, and it is unclear what caused this latest issue.
The company's systems are experiencing an 'elevated load' and it is 'redistributing connection traffic' across its infrastructure. It is unclear what the long-term impact of this outage will be on Microsoft's services and users.
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